Last updated: November 14, 2026
If you are not happy with your song, write to contact@unforgettablesong.com within 30 days of your payment with your order number. We refund the full amount to the payment method you used. No form to fill in, no questions asked.
Often a small change is all it takes. You can ask for a correction from your song page, free of charge, up to three times per order (a name, a pronunciation, a line, the tempo, the voice). Asking for a correction does not affect your right to a refund.
We send refunds within a few business days of your request. Depending on your bank or card issuer, the money can then take up to 10 business days to appear on your statement.
The preview is free and comes with no obligation: you only pay if you decide to unlock the full song.
If your song is not on your song page within the delivery time you chose, write to us: we will deliver it at once or refund you, as you prefer.
Unforgettable Song (unforgettablesong.com) is operated by Property Partners Limited, a limited company registered in Hong Kong (company number 76218984), Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen’s Road Central, Sheung Wan, Hong Kong (“we”, “us”). You can reach us at contact@unforgettablesong.com.