Last updated: November 14, 2026
Unforgettable Song (unforgettablesong.com) is operated by Property Partners Limited, a limited company registered in Hong Kong (company number 76218984), Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen’s Road Central, Sheung Wan, Hong Kong (“we”, “us”). You can reach us at contact@unforgettablesong.com.
By using this website or placing an order, you agree to these terms, to our Refund policy and to our Privacy policy.
We make personalized songs from the details you give us (a name, a relationship, memories, a message, a music style). You first receive a free preview. If you like it, you can pay once to receive the full song as an MP3 file on a private page, with a private gift page to share it. A printable lyric sheet is offered as an option.
A song is a digital product made to order. Nothing is shipped.
Prices are shown in US dollars on the page before you pay. It is a single payment: there is no subscription and nothing is charged later. Payments are processed by our payment provider; we never see or store your card number.
The delivery time you chose (for example within 3 hours or within 72 hours) starts when your payment is confirmed. Your song is delivered on your private song page, and we send the link to the e-mail address you gave. Please check your spam folder, and write to us if you cannot find it.
If something is wrong in your song (a name, a pronunciation, a line, the tempo, the voice), you can ask for a correction from your song page, free of charge, up to three times per order. After that, write to us and we will find a solution with you.
You confirm that you are allowed to share the details you give us and that they do not infringe anyone’s rights. Do not submit content that is hateful, sexually explicit, defamatory or unlawful: we may refuse or cancel such an order and refund it.
Once paid, the song is yours to keep, play and share for personal, non-commercial use: at home, at a celebration, with family and friends, on your personal social media. Please ask us first for any commercial use.
We do our best to deliver a song you love, and our refund policy applies when we do not. To the extent permitted by law, our liability for an order is limited to the amount you paid for it. Nothing in these terms limits rights you have under the consumer law of your country.
We may update these terms; the version shown here on the day of your order applies to it. These terms are governed by the laws of Hong Kong, without prejudice to the mandatory consumer protections of your country of residence.
Questions: contact@unforgettablesong.com.